Search found 18 matches

by ICR-JonM
Wed Mar 14, 2018 1:52 pm
Forum: Technical Support Discussions
Topic: Analytics
Replies: 3
Views: 1709

Re: Analytics

Hi Smither, If you have the Smart ICRSS manual, there is a guide for setting it up through the software in that manual. You can find it under the Smart Config information in that manual, beginning on page 53. The manual is downloaded with the software on our software download page. You may also get ...
by ICR-JonM
Thu Oct 05, 2017 1:17 pm
Forum: Technical Support Discussions
Topic: locked admin account
Replies: 2
Views: 3493

Re: locked admin account

Hi Cos, Rebooting the unit will reset the account lock. If it keeps locking up immediately after a reboot, that means that someone has added your NVR to either their Smart ICRSS software or their ICRSS Pro or ICView app with an incorrect password for the admin account. If you are unable to locate th...
by ICR-JonM
Fri Sep 29, 2017 10:04 pm
Forum: Technical Support Discussions
Topic: Ukraine Hack
Replies: 7
Views: 6495

Re: Ukraine Hack

Hi voyager57, We don't typically make firmware available to our non-dealers, but this is certainly a circumstance where we could do so, on a case-by-case basis. You can always send an email request to: tech@icrealtime.com with your NVR serial number, current FW version, and build date (this informat...
by ICR-JonM
Fri Sep 29, 2017 1:24 pm
Forum: Technical Support Discussions
Topic: Ukraine Hack
Replies: 7
Views: 6495

Re: Ukraine Hack

Hello voyager57 & snohlson, We are aware of the issue, and we have published steps to resolve the issue. Please see below for the message sent to all our dealers: Due to a recent cyber warfare campaign targeted directly at our surveillance industry, certain model IC Realtime storage products set...
by ICR-JonM
Wed Sep 13, 2017 5:26 pm
Forum: Technical Support Discussions
Topic: Snap shot
Replies: 4
Views: 1912

Re: Snap shot

Hello Kalisa,

Snap 1000 is not a model for any of our equipment. If you would like to speak to one of our technicians, please call us at: 866-997-9009, and select option 2 for technical support. Thank you.
by ICR-JonM
Thu Aug 31, 2017 9:17 pm
Forum: Technical Support Discussions
Topic: Analytics
Replies: 3
Views: 1709

Re: Analytics

Hi Roger, That NVR may have the capability to record based on the analytics. If you see an IVS option in the schedule, the recorder will recognize the rules and trigger recording. If you do not see an IVS option in the Schedule, it cannot record based on those rules. Please feel free to call us: 866...
by ICR-JonM
Thu Jul 13, 2017 6:50 pm
Forum: Technical Support Discussions
Topic: ICDDNS.com Down
Replies: 13
Views: 6018

Re: ICDDNS.com Down

The ICDDNS website http://www.icddns.com is back up as of now, as well. Thank you all again for your patience.
by ICR-JonM
Thu Jul 13, 2017 1:09 pm
Forum: Technical Support Discussions
Topic: ICDDNS.com Down
Replies: 13
Views: 6018

Re: ICDDNS.com Down

Hi voyager57 et al, The ICDDNS server is back up and addresses are resolving correctly. The website ( http://www.icddns.com ) is down, but your clients and devices should be working again. If you have any issues with ICDDNS, please call our Support line and we will help you resolve them. Thank you a...
by ICR-JonM
Wed Jul 12, 2017 1:39 pm
Forum: Technical Support Discussions
Topic: ICDDNS.com Down
Replies: 13
Views: 6018

Re: ICDDNS.com Down

Hi billcow, We do not have any updates yet. We will update the forum as soon as anything changes. There are a few options to work around the situation: 1. Use the P2P option for the mobile app or Smart ICRSS. There is a P2P video guide for Smart ICRSS here . The video covers adding devices to Smart ...
by ICR-JonM
Tue Jul 11, 2017 4:00 pm
Forum: Technical Support Discussions
Topic: ICDDNS.com Down
Replies: 13
Views: 6018

Re: ICDDNS.com Down

Hi voyager57,

We cannot look them up from here until the server is back up.

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