Remote viewing timeout

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Arthome
Posts: 1
Joined: Sun Jan 22, 2017 6:52 pm

Remote viewing timeout

Postby Arthome » Sun Jan 22, 2017 6:55 pm

Have a customer on iPhone that is having issues connecting to his NVR. Are there any known bugs with recent IOS updates??

Thanks
Brandon

forum-admin
Site Admin
Posts: 5
Joined: Fri Oct 21, 2016 2:55 pm

Re: Remote viewing timeout

Postby forum-admin » Tue Jan 24, 2017 2:51 pm

Greetings,

Sorry to hear you are having issues with the app. We do not have any known connection issues with the iOS apps.
Could you provide more information, like which app (ICRSS Pro, IC View, Clearview), what type of connection (IP/Domain, P2P), and what the error message is?
I would suggest calling into the support line so a tech can assist in troubleshooting, and test against an in-house iPhone. Hope this helps. Our Tech Support team may be reached at: 786 454 9372 (FL office, M - F, 9:00 am - 6:00 pm EST) or 954 772 5327. Thanks.

RichardGhval
Posts: 5
Joined: Fri Apr 21, 2017 2:19 pm

Remote viewing timeout

Postby RichardGhval » Sun Jun 04, 2017 1:29 pm

So you can also view it by using ur external ip when you are connected with to another wifi network?

RichardGhval
Posts: 5
Joined: Fri Apr 21, 2017 2:19 pm

Remote viewing timeout

Postby RichardGhval » Sun Jun 04, 2017 2:06 pm

So you can also view it by using ur external ip when you are connected with to another wifi network?

RichardGhval
Posts: 5
Joined: Fri Apr 21, 2017 2:19 pm

Remote viewing timeout

Postby RichardGhval » Sun Jun 04, 2017 7:21 pm

So you can also view it by using ur external ip when you are connected with to another wifi network?

ICR-JonM
ICR-Tech
ICR-Tech
Posts: 17
Joined: Wed Nov 02, 2016 2:06 pm
Location: Pompano Beach, FL

Re: Remote viewing timeout

Postby ICR-JonM » Mon Jun 05, 2017 2:21 pm

Richard,

You can connect to and view your cameras using either the public IP address, a DDNS address, or using the P2P function on the device.
Jon Madden | Technical Support
FL Office: 786-454-9372, Option 2 | AZ Office: 602-910-3432


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