Page 1 of 1

Remote viewing timeout

Posted: Sun Jan 22, 2017 6:55 pm
by Arthome
Have a customer on iPhone that is having issues connecting to his NVR. Are there any known bugs with recent IOS updates??

Thanks
Brandon

Re: Remote viewing timeout

Posted: Tue Jan 24, 2017 2:51 pm
by forum-admin
Greetings,

Sorry to hear you are having issues with the app. We do not have any known connection issues with the iOS apps.
Could you provide more information, like which app (ICRSS Pro, IC View, Clearview), what type of connection (IP/Domain, P2P), and what the error message is?
I would suggest calling into the support line so a tech can assist in troubleshooting, and test against an in-house iPhone. Hope this helps. Our Tech Support team may be reached at: 786 454 9372 (FL office, M - F, 9:00 am - 6:00 pm EST) or 954 772 5327. Thanks.

Remote viewing timeout

Posted: Sun Jun 04, 2017 1:29 pm
by RichardGhval
So you can also view it by using ur external ip when you are connected with to another wifi network?

Remote viewing timeout

Posted: Sun Jun 04, 2017 2:06 pm
by RichardGhval
So you can also view it by using ur external ip when you are connected with to another wifi network?

Remote viewing timeout

Posted: Sun Jun 04, 2017 7:21 pm
by RichardGhval
So you can also view it by using ur external ip when you are connected with to another wifi network?

Re: Remote viewing timeout

Posted: Mon Jun 05, 2017 2:21 pm
by ICR-JonM
Richard,

You can connect to and view your cameras using either the public IP address, a DDNS address, or using the P2P function on the device.